Something not working? We got you.
Get in touch with our super-human support team---we'll work through this together. We offer unlimited support to our IT heroes.
And that's right, it's totally free!
Submit a request by filling out this form.
When can I contact the technical support team?
Fill out a request form anytime!
Keep in mind that we reply to requests from 9:00am-5:00pm EST (Eastern Standard Time) from Monday-Friday. We know we have customers from various time zones, and we do our best to accommodate you within our business hours.
What language is technical support offered in?
We can help you in English and in French.
How long does it take for technical support to get back to me?
You can expect a response within 24-48 hours on business days (we don't work on weekends).
P.S. There are exceptions when we experience exceptionally high request volume or when we have a reduction of staff like during company events and major Canadian/US holidays. If your request is urgent or time-sensitive, we recommend you mention it in the request form details.
How can I help the technical support team resolve my issue faster?
Remember the key to any good request is details. The more, the better! Please fill out all the relevant fields in the request form and include as many secondary details as you so our technical support agents can investigate the issue effectively. We'll work through this together.