Congratulations on launching Officevibe and inviting your members to share their opinions! There are a few important things to keep in mind now that you are using our platform.
Your Officevibe participation rate shows the percentage of members in your account who are Active. Some factors that impact the participation rate include the member status and feedback reply rate. We have an article to help understand your Officevibe scores (which are calculated on a 90-day rolling average) in more depth.
Members are considered to be "Active" if they have answered at least one survey question in the last 30 days while "Inactive" members are users who have not participated in surveys in the last month.
Members are considered to be "Invited" if they have received an invitation to join Officevibe but are yet to accept.
To encourage high participation rates, it is essential that we monitor the member status. Sending "Reminder" emails to members with the "Invited" and "Inactive" statuses is helpful in boosting your Officevibe participation rate.
Administrators are able to send reminder emails to Invited members while Administrators, Executive Managers, and Team Managers all have the ability to send Inactive employees reminders.
Invitations to join Officevibe expire after 7 days for security reasons. If an invitation has expired, a new invitation can be sent by selecting the user(s) and clicking on the ''send reminder'' button.
Feedback Reply Rate
It is important to give reassurance to Members who participate in surveys that their voices are heard. That being said, in order to encourage members to keep participating, Team Managers should reply to the feedback they receive. Additionally, having Managers discuss Team results with the team encourages current and future participation from Team Members alike. It is also an essential component of The Officevibe Loop!
Keep discussing Officevibe with Managers!
We recommend discussing Officevibe expectations with the Managers within your Organization and the platform's anonymity with Members of your Organization.
Here are questions and best practices to discuss with Managers:
|1. How often do you expect Managers to share results with their Team(s)?||Officevibe recommends results be shared once a month. At any time, Managers can share results with their team by enabling team visibility of the Pulse Survey Report in the Analysis tab.|
|2. Do you expect Managers to reply to all Feedback?||Officevibe recommends aiming for a 70% reply rate focusing, on the constructive labels in-app.|
|3. How often should Managers reply to feedback?||Officevibe recommends blocking time once a week and allocating this time to Team Members.|
|4. How often should Managers meet their employees for 1-on-1s?||Officevibe recommends meeting every 2 weeks.|
|5. Who is accountable for defining Goals?||Officevibe recommends a mixed approach of Organizational Goals set by Executive Managers and Team Goals defined by Team Managers.|
|6. Who is accountable for defining Individual Goals?||Officevibe recommends that employees set their own individual goals and validate them with the managers during a 1-on-1 meeting.|
|7. Who can the Manager contact if they need assistance?||Officevibe recommends letting Managers know the administrators are internally and sharing the Officevibe support email.|