Customizing your Pulse Survey Questions

As an Admin, you can customize some of the survey questions in your Pulse Survey settings, to make surveys more relevant to your members. For example, you can replace the word “manager” with “team leader” if your organization doesn’t use Manager as a job title.

Note: This feature is only available for Pulse Surveys in the English language. If you want to customize your survey in English, you can change the language of your survey in your settings. 

 

How-to:

In order to change the terminology in your surveys, you will need to click into the Settings gear, and then into Pulse Survey.

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In this section, you will be able to Manage Your Survey Frequency and Customize your questions.  

 

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Best practices

Here are some best practices for your replacements to work well with the questions’ grammatical structure. You can always preview how the survey questions will be worded with your replacement by clicking on Preview. 

Customer

This word only appears in one survey question: “I would be happy to be a customer of my organization or to buy the products/services that it offers.”

You can choose a word that is in the singular form like “client.”

 

Direct manager 

At Officevibe, we use this word to refer to the person that manages or is in charge of a team. In most survey questions, it refers to a single person, not a group of people. For your replacement, use a word that reflects the same for your replacement in the singular form. 

 

Organization

We use this word in the survey to refer to the company as a whole, not a team or department. Your replacement should try to have the same meaning. It will help your members understand the questions better and give an answer that reflects your organization’s reality!

Here’s an example of a survey question that uses this word: “How can your organization help the team achieve its goals and objectives?”

For your replacement to fit the question’s grammatical structure, it is better to avoid your organization's name. In some questions, the word “organization” is introduced by “your.” For example: “On a scale from 0-10, how would you rate your organization’s actions to promote employee wellness?”

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