Administrators can update users' Workleap email addresses. This article describes the different ways to do this.
Caution: If your organization has been migrated to the new Workleap environment, changing a user's email is no longer possible within the app. You can simply contact our support team and they will complete the task for you.
Note: If your account currently has a daily sync set up, we recommend deactivating the sync before updating emails to avoid duplicates.
Changing a user email within the Workleap app
Go to Settings > Users, then click on the user in the list, make the change in the work email field, and save.
Note: An Administrator cannot update their own email address. They will need to get another Administrator to update their email address on their behalf.
Changing user emails through CSV upload
You can change the Workleap emails of multiple users at once by uploading a specifically-formatted CSV file.
1. Create the CSV file
Use Microsoft Excel or another spreadsheet program to create a CSV file. In Column A, input the emails of each user you want to change (one email address per row). In Column B, input the new email addresses. Don't include any headers or additional information.
Save the spreadsheet as a CSV file. More specifically, a CSV UTF-8 file.
2. Upload the CSV file
Go to our Change User Email page. Click the Upload icon to select the CSV file, or drag and drop the file onto the page. After the process is complete, the email addresses will be updated.
Changing user emails through Bulk Provisioning
You can use bulk provisioning to change multiple users' emails at once (as well as other information about them).
Caution: The bulk provisioning tool has the ability to change a lot more than email addresses. Take care not to make any unwanted changes.