Are you looking for comprehensive Reports that will give you the overall Engagement score along with the scores across the Metrics and Sub-metrics?
Look no further than the Pulse Survey Report on your homepage, under Analysis. This is where you can find a Summary of your Engagement metrics, your question report, the eNPS score, and the Participation Report.
Note: A minimum of three active Members are needed in a team in order to display scores.
In addition, you have the ability to view and export your survey reports within a selected time period.
Overall Engagement Score
When you click on this tab, you will see your Overall Engagement Score out of 10. It is an aggregated rolling 90-day weighted average and is based on answers members have given on their Surveys, related to the 10 Key Metrics of Engagement.
Below your overall score, you will see the individual scores of each of the 10 metrics and how they have fluctuated in the last week. These scores are aggregated from the questions asked in the Pulse Survey and only relate to the Metrics and Sub-Metrics. You quickly see a visual snapshot of where your team is shining, some areas for focus, and which metrics have fluctuated the most. You are also able to choose and highlight Your focus if there are particular metrics you would like to monitor and pin to the top.
Note: When you choose a focus, it does not affect the Pulse Surveys that are sent out to members in your account.
Share Team Insights
Sharing is Caring! We recommend sharing the results of the Pulse Survey Report at both the Organization and Team levels, to build trust and provide transparency. Executive Managers have the option to share the overall Pulse Survey Reports with the entire Organization, and Team Managers can share their teams' overall Pulse Survey Reports.
By enabling team visibility, the members of the team or organization will be able to see the overall scores on their homepages, by clicking on their team.
What they will see:
- Overall Engagement Scores
- Metric and Sub-Metric scores and graphs
- eNPS score
What they will not see:
- Participation rate
- Question results
- eNPS history
Managers are also able to copy and share a public link to share their overall results externally. Administrators must toggle on the permission for sharing in the settings for this to be made available.
View Breakdown & Graphs
For details on all of the metrics and their historical data, click on the blue 'View Breakdown' button below the Metrics to view all of the metrics, or click on any of the metrics to be brought directly to their detailed graphs.
You can choose a time frame from the drop-down menu that you would like to view the graphs. This will not change the scores that you see, but simply show you a different time frame on the graph, and show you the fluctuations in that time frame.
If you scroll down, you'll see the graphs and their fluctuations for all of the 10-key metrics, as well as the 2-3 sub-metrics related to them. For example, we can see below that the 'Feedback' metric is broken down into 3 sub-metrics: Feedback Quality, Feedback Frequency, and Suggestions for the Organization. When you click on one of the Sub-Metrics, you can also see how it has moved in relation to the key metric.
In this view, you will also have the ability to read the feedback related directly to this metric, see the related questions and their breakdown, as well as be linked to reading material on this metric in our Learning Section.
Questions & Reliability
If you also want to see the Question Results that feed into the metric scores, you can do so by clicking on the blue 'See Related Questions' button.
In this view, you can see each question and the breakdown of how it has been answered. You can filter by time frame (3 months or 6 months), by metrics with the drop-down menus; OR by Sub-Metric, Question, or Results by using the arrows on the report to bring up certain results.
If you hover over the results, on the bar you'll see the breakdown of the responses by percentage, or you can toggle on the percentage to show all the time!
In order to know if your data is reliable, you will also see whether each question's data is based on a true sample or not. Under each question, it will read "Results based on an Extensive Sample" if there have been enough of your team that have answered the question. If the question is not yet considered reliable, it will read "Results based on the partial sample".
Note: We don't recommend taking action on questions that are not yet reliable.
Note: You can read about the criteria for reliability in the Question Results article.
Employee Net Promoter Score (eNPS)
Next, you will find an overview of your Employee Net Promoter Score (eNPS), which is a simple way to track loyalty and pride for your organization. It measures the likelihood of whether an employee would be willing to recommend your organization as a good place to work, and is an important part of the Engagement Metrics in Officevibe.
You can view the real-time history and distribution breakdown by clicking on the "View eNPS history" button.
The last section in the Reports tab is the Participation Report, where you have the chance to see the trend in participation according to the timeframe that you have chosen at the top of the page. When you hover over the graph, you can have the percentage and number of active users at that time, which indicates how many people have completed at least one survey question in the last 30 days. The variation in the score will be indicated on the left with an ascending/descending arrow.
You can learn more about the different status members can have in Officevibe here.
The system will automatically assign an indicator word in the report based on your participation rate as follows:
0-49 - Very low (red)
50-59 - Low (red)
60-79 - Good (green)
80-99 - Excellent (green)
100 - Perfect (green)
Note: An Executive or Team Manager has the possibility to send reminders from this page when the participation rate is 60% or less.
If you are looking to compare this data for multiple Teams and Segments at a glance, look into benchmark scores, and see the variation in your data, you can navigate over to the "Comparison" tab.
Find out more about this tab here.