How are Engagement Scores Calculated?

Officevibe helps you measure Engagement through what we call the 10 Key Metrics of Engagement. The scores are calculated at an individual level to ensure everyone has the same weight in the calculation. Officevibe will send different questions to different employees in order to cover continuously the 10 key metrics. We take answers given in the last 90 days to calculate your most up-to-date Team Engagement Score. 

In this article, you will learn more about the 10 key metrics, how the scores are calculated, and how the surveys are generated by Officevibe.


The 10 key metrics of Engagement

Our metrics are based on decades of studies and backed by organizational development theories endorsed by globally renowned thought leaders Deloitte, Gallup, Aon, and more. The 10 Key Metrics presented below have the highest impact on the Engagement of your employees.  


The Recognition Metric represents both the quality and the frequency of recognition received by Members.


The Feedback Metric represents both the quality and the frequency of feedback that Members receive, as well as the consideration of their suggestions and opinions.

Group_2.svg Happiness

The Happiness Metric is meant to determine the following two questions:

  1. Are Team Members happy at work?
  2. Do they feel a sense of accomplishment and fulfillment from their work? 

Group_3.svgPersonal growth 

The Personal Growth Metric represents the level of autonomy, mastery and purpose of role. 


The Satisfaction Metric represents the perception of fair pay, performance practices, work environment and role. 


The Wellness Metric represents the level of stress and perception of support toward healthy life habits.


The Ambassadorship Metric represents the level of pride and likeliness to recommend the organization as a place to work.

Group_4.svgRelationship with manager

The Relationship with manager Metric represents trust, communication, and collaboration between Members and their Team manager.

Group_6.svgRelationship with peers 

The Relationship with peers Metric represents trust, communication, and collaboration between peers.


The Alignment Metric represents Members' alignment with the organization's vision, mission, values, and perception of ethical and social responsibilities.


Scores calculation

To provide an in-depth understanding of your team's feelings, each Metric contains a set of Sub-metrics, ensuring the most accurate view of your data.


In every survey, your employees receive a set of questions related to the Sub-metrics. The answers to these questions are taken into account to calculate the Metric score. Each weighted Metric then helps us calculate your team's overall engagement score. 

Every score is calculated based on the responses of the last 90 days. In Officevibe lingo, we call this "the rolling 90-day average". 

Each employee has the same weight when we calculate the score at the sub-metric, metric, team, organization level. If an employee has chosen to answer more survey questions than Officevibe requires, it will increase score reliability as more data points will be included in the Metric scores. If an employee answers the same question twice, we will only take into consideration the most recent answer.

You can see the distribution of answers for specific questions linked to sub-metric in the Question Results



The Surveys

We've created a database of 120 science-based and interactive questions. The Officevibe questions measure how employees feel based on the 10 Key Metrics of Engagement, which represent the 10 most important dimensions of life at work. 

Each survey is generated by Officevibe automatically and sent based on the Personal Settings of each employee. The number of questions included in a survey will change based on the Survey Frequency decided by the Administrator of your account. 

A Pulse Survey implies that we are measuring the same things frequently. This means that Survey questions will come up again every ±3-4 months because it’s important to be able to measure change and notice trends for every Metric.

In order to paint an accurate picture of your organization or team as a whole, employees will not be receiving the same survey questions. This helps provide you with a complete picture of your team and also helps protect employee anonymity (Click here for more on Officevibe & Anonymity).

You can see what the surveys look like here: Officevibe Surveys.

All the questions and the surveys are generated automatically by Officevibe. No configuration is required! Of course, you can also ask custom questions.