When you start using Officevibe, Feedback will be plentiful and may feel overwhelming to you. That being said, answering Feedback that comes in over the first 30 days is critical, whether it’s constructive or positive. Through your replies, you’ll be showing employees that their input matters and their participation is valuable.
Explain Officevibe’s position on Anonymity and address concerns regarding leaving Feedback. Officevibe provides a safe platform for employees to share their honest thoughts on topics that are sometimes hard to voice in face-to-face conversations. (Officevibe & Anonymity)
Discuss the fact that managers and employees share the responsibility of enriching each conversation in Officevibe. Feedback is meant to be a dialogue.
Discuss your team’s expectations about when Feedback will be replied to moving forward. Setting expectations together avoids employees feeling ignored if their Feedback isn’t responded to immediately.
Officevibe recommends replying to Feedback at least once a week to avoid missing out on any sensitive information.
When replying to Feedback:
- Think it through. Try your best not to answer Feedback impulsively. Take a step back and assume positive intent from the employee who wrote the Feedback. Try to understand the underlying message they are trying to convey.
- Before providing explanations or possible solutions, acknowledge what the employee has said. It will go a long way towards making them feel heard.
Initiate a conversation by asking open-ended questions. Both yourself and your team share the responsibility of addressing issues through collaboration and rich dialogue.