Identifying Top Actions
From two weeks to 30 days of your launch, you should have enough data and feedback to identify common trends, areas of strengths (highest performing metrics) and opportunities for improvement (lowest performing metrics).
We encourage a Top 3 approach when working on your action plan to address issues affecting engagement.
- Identify your 3 lowest performing metrics, i.e. metrics that were rated the lowest by employees. Whatever action you plan to take, they should target these 3 metrics. There are multiple ways to understand what you can do to make things better, for example looking at the breakdown of each metric to see what’s at the root of the problem.
- Analyze feedback closely: Comments left by your employees in relation to these metrics will be your best source of learning in terms of what employees want and what you can do to improve things. Outline the top issues from analyzing this feedback and look for recurring ones.
- Outline a set of actions: Check out the Improve page to get (in addition to ideas your employees might have shared) recommendations of quick wins that you can implement, and access to articles presenting best practices.
- Get feedback on your action plan: Once you have an initial action plan drafted, get your employees’ input by either using the poll feature to capture more ideas and prioritize these actions or, include it in your next team meeting to get their validation.
When building your action plan, you should focus your energy on areas where there is room for improvement. But don’t forget about the top performing metrics and reinforce actions that will ensure you continue to perform well in these areas.
Monitoring the Results
Now that you’ve implemented a first set of actions, closely monitor their impact. You can do so by looking at the evolution of these metrics over a 3-month period and collect appreciation from employees as you go. Through a poll, make sure to check-in with them a month after implementing a new action and again 3 months after.
If some actions have not been fruitful, don’t get discouraged. Sometimes, it takes a couple of iterations to get it right. Get back to your team with the feedback and results and brainstorm together on why these actions didn’t work out and what can be done differently to get things back on track.