To organize your feedback, there's a few tools that can be used. Here's how they can help
While you're replying to a feedback or just browsing through the ones you received, you can add custom labels.
Labels can be edited by Admins only. When a title is given to a label, it will be the same title for anyone adding labels.
Filtering by labels
You have access to filter the feedback by date, group, metric, tone, type (weekly questions or poll questions) and also by label.
Positive vs Constructive feedback
If a survey question scores positively or negatively, the system prompts you to enter your feedback. Here's an example: If you have a survey question that's "On a scale from 0 to 10, how happy are you at work today?"
- Any score between 6 and 10 will trigger a follow up question similar to ''name something that makes you happy at work''. The system will label this feedback as "Positive"
- Any score between 0 to 5, a follow up question could be ''name one thing that could make you happier at work''. The system will label this feedback as "Constructive''
Exporting your feedback
At any time, you can export the feedback either a as a PDF file or as a CSV file. With the second option, you'll have access to the question asked, the comments from employees and the replies from managers.
Shortcut to your Feedback