Every Survey will have at least one follow-up question which allows qualitative Feedback to be left. It will be associated with one of the Survey questions. Depending on your response to the initial question, your follow-up question asked will differ and the Feedback itself will be labeled as Positive or Constructive Feedback.
Positive vs. Constructive Feedback
Here's an example: If you have a Survey question that's "On a scale from 0 to 10, how happy are you at work today?"
- Any score between 6 and 10 will trigger a follow-up question similar to ''Name something that makes you happy at work''. The system will label this Feedback as "Positive".
- For any score between 0 to 5, a follow-up question could be ''Name one thing that could make you happier at work''. The system will label this Feedback as "Constructive''.
Note: As we cannot control Feedback left by an employee, there will not always be a direct correlation between the Feedback comment and the label. Our system will automatically label the Feedback, therefore a further discussion with the employee for any comments left may be needed.