All employees have the following options when it comes to how they would like to receive their Surveys:
- Via business email
- Via personal email
- Via text message
Note: Each employee is able to select their preference - this is not a setting which must be chosen at a company level.
Selecting Your Preferred Method
Once you have completed your Survey, you will be asked when you want to receive your next Survey (specific day of the week or random) and at during what time period (AM, PM, Evening, Night).
Note: You will have the option to update the delivery method at the end of each Survey.
i. Business Email
This is the default option. When you first accept your invite, you will begin receiving your Surveys to your business email (or the email your Admin set you up with in the system). The first question of the week will come to your inbox, you will select your response and will automatically be logged in to complete the rest of the questions.
ii. Personal Email
If you prefer to receive your Surveys to a personal email (Gmail, Hotmail), you can select this option and will then need to enter your email address. The first question of the week will come to your inbox, you will select your response and will automatically be logged in to complete the rest of the questions.
iii. Text Message
If you prefer to receive your Surveys via text message, you can select this option and will then need to enter your cell phone number.
Reset to Company Default
Admins, Company Managers and Group Managers have the option to reset a User's profile to match their company preference. The company preference is either the email that employees got invited with (can be business or personal) or Slack. By clicking into an employee's profile (Manage - Users - Edit next to their name) and clicking on the Reset to Default button, this will change the survey delivery method to the method chosen by your company.
Note: Admins, Company Managers and Group Managers cannot choose the preferred method for any employee, they can just choose to set it back to their company's preferred method, however the employee can always choose to change it back by themselves when they receive their next Survey.